Ensuring accurate gas meter inspections requires the right tools, data management, and a reliable workflow. This case study reveals how The Sequel Group used Fulcrum’s platform to help a major utility transform its gas meter inspections, completing over two million inspections accurately and efficiently. After multiple high-profile incidents, the Public Service Commission (PSC) increased inspection requirements to improve public safety.
The Sequel Group needed to streamline the utility’s outdated data collection system, which relied on paper-based processes. Fulcrum’s mobile-first platform allowed the team to standardize data collection while eliminating manual data entry errors. By using Fulcrum, field technicians could conduct gas meter inspections and document essential details directly in the field.
In this project, The Sequel Group developed 95 custom data collection apps, integrating them into the utility’s inspection workflow. The platform also utilized optical character recognition, allowing photos to automatically capture key meter information. Additionally, an automated scheduling system ensured field technicians never overlapped appointments, improving team efficiency.
With Fulcrum, The Sequel Group enabled faster, more consistent inspections across residential and commercial properties. This streamlined workflow ensured compliance with PSC regulations, reducing unnecessary site revisits. Dispatchers could track inspection progress, supervisors could monitor technician productivity, and data was reliably standardized across all teams.
For utilities managing large inspection volumes, efficient workflows and accurate records are essential to meet safety standards. This case study details how The Sequel Group and Fulcrum simplified gas meter inspections while enabling the utility to achieve compliance on a massive scale.
Download the Sequel Group case study to explore the full story behind this gas meter inspection solution. Learn how Fulcrum’s platform can improve data collection, drive team productivity, and ensure compliance for utility inspections.
“Supervisors are now able to plan their techs’ routes in just a few minutes, when it used to take at least half a day.”
