The Fulcrum Focus

Health and safety risks are ongoing concerns for any organization with field operations, particularly when teams are isolated from the home office or deployed to unfamiliar environments. When field teams don’t have the right knowledge or tools to identify and mitigate potential hazards, safety risks increase, especially if they are isolated or lack resources in emergencies. 

How you design your mobile apps for data collection, incorporating the best data collection software, has far-reaching consequences for not just how data is collected, processed, and analyzed, but also the quality of the data. The following best practices will help you plan and create mobile data collection apps that will produce the best possible data to answer your most pressing questions.

If you’ve visited the Fulcrum website recently, you’ve probably noticed our updated look. In addition to new animations and graphics, we’ve also streamlined how the site works, allowing visitors to easily navigate the site to quickly find what they’re seeking. 

 Utility poles are everywhere, so much a part of the landscape that we don’t even notice them. That is, unless something goes wrong. A power or cable outage due to a defective utility pole is bad, sure. But did you know that about 10% of California’s wildfires are caused by utility pole failures, including Camp Fire, the worst wildfire in California state history? Utility companies face high stakes, necessitating a strict inspection schedule to maintain their utility poles in optimal condition.

Quality assurance inspections keep operations running smoothly but require effective data collection to assess if work is up to standards, identify problem areas to improve, and avoid rework. 

Delivering projects on time and within budget is no easy feat, requiring laser focus on a wide range of issues, from quality inspections to asset management, process execution to safety measures.

Whether critical installations or safety inspections, field teams perform a wide range of essential functions for many companies. By the nature of their work, however, field teams risk being isolated from not just the main office, but from the very processes which produce quality work. When field teams fall behind a quality curve, potential rework and unchecked safety hazards can threaten both bottom-lines and business reputations. And if they’re isolated, field teams may not adopt the culture of quality that safety managers strive so hard to cultivate.

For the last installment of Fulcrum for Field Data Collection software, we explore the stories of some of our government clients – enjoy!

So you’re looking to do some field inspections, field ops, field data collection, field audits, field inventories, or collecting any  information in the field, and are sick of walking around with a tattered notebook and an on again-off again working pen. Your team has talked it over, and have decided that digital is the best bet for your field operations solution. But where to start?

For companies in sectors like construction, as well as in field-oriented industries like telecom and utilities, the scope and complexity of in-house and field operations mean they’re often just squeaking by: for example, construction general contractors average a mere 4% profit margin (versus an average of 15.5% across all industries). In addition, keeping costs contained is critical for highly regulated telecoms and utilities that are subject to much scrutiny regarding profits, and, in the case of utilities, usually require government approval to raise rates.

Optimizing Santa’s away team: Elf on the Shelf
Most of us have heard of Santa’s omniscience in knowing and grading children’s behavior on a simple pass/fail (bad/good) scale. But in the past few years, there’s been an exciting new development in the whole “Naughty/Nice List” tradition in the form of mass market Elf on the Shelf (shown below being all smug and judgmental). These elves are made to surveil children in the weeks before Christmas, covertly reporting back to Santa what they witness for ease of naughty/nice determination.

Centralized provisioning of Fulcrum now available
Fulcrum continues to pursue platform developments supporting not only our users responsible for field inspections, but also the IT teams responsible for making sure they have the right inspection tools in hand to do their jobs. We’re pleased to announce that we do both with our recent adoption of SCIM (System for Cross-domain Identity Management). This update allows users to provision and deprovision Fulcrum using centralized identity management platforms such as Okta and Azure.

Welcome to the second of our series of stories around clients using Fulcrum to perform data collection in the field. For Part 2, we have non-profit organizations that use Fulcrum’s data collection forms in the field for charitable pursuits.

You may know that Fulcrum is the only field inspection platform that automatically delivers location information with every inspection, every data point, every task, and every issue. But how does Fulcrum’s geolocation capability play out over different titles and job functions? We’ve explored just that in our new infographic, Location Intelligence for Smarter Field Inspections.

While at Fulcrum we often talk about inspections, what about the clients who use software not strictly for inspections, but for collecting field data? In the next few weeks we’ll be sharing some examples of clients whose use case doesn’t fit the mold of field inspections, and how they use Fulcrum to collect richer, more comprehensive data in less time and with fewer resources. For Part 1, we have corporate organizations that use Fulcrum to perform real-time data collection software functions in their important work around the world.

It’s the time of year when: 

When the leading provider of mobile inspection services for utilities makes the switch from the incumbent – its proprietary, in-house software for pole assessments and field inspections – to an outside vendor, it’s a big deal. Osmose Utilities Services Company has done just that, swapping out its homegrown mobile pole inspections and evaluations application to Fulcrum’s SaaS field inspection platform.

Environmental, health, and safety inspections (EHS) are one of the most effective measures to identify, prevent, and remediate threats to employee and public safety, quality work, and overall business operations.

Great news! Fulcrum has entered a definitive Commercial Provider agreement with Esri™ to build on the Esri technology stack. What does that mean? Let’s break it down.

With unsafe working conditions causing thousands of workers deaths and injuries each year, alongside tens of thousands of safety violations, workplaces are rightfully regulated. For a wide range of industries, safety inspections are the frontline tool that make jobs, workers, and sites safer, as well as prevent OSHA fines, lawsuits, and even corporate criminal prosecutions.

Making the switch from pen and paper
Maybe you’ve been contemplating making the switch from pen and paper for your utility pole inspections. Or thought about moving from collecting data on optical loss on fiber optic cable using a spreadsheet typed on a laptop on the hood of your car in the middle of nowhere. However, you don’t get any further because this isn’t the right time to upgrade to data collection software for utility field operations.

Ubiquitous across industries, a standard operating procedure (SOP) is a series of step-by-step instructions that help workers successfully and efficiently execute routine tasks. While incredibly useful to our everyday work, digital SOPs also have considerable benefits at a wider, enterprise level.

October 2020 was the turning point in the trick-or-treat journey for young Emily, now 14. “The weather was terrible that day,” she recalls. “I mean, it’s northern Illinois so what do you expect, but really? 34 degrees and sleeting?”

Hi Fulcrum fans! When looking for new ways to improve Fulcrum tools, we go to the source:  our users. We did our homework. We spent time with you and your field teams to understand how Fulcrum could make your jobs easier. Our goal was to enhance your teams’ productivity. As a result of this field research with you, our customers, we’re delighted to introduce new features and functionality. These changes make using Fulcrum more intuitive, user-friendly, and powerful than ever.

Trained professionals conduct regular fire safety inspections to save lives. They ensure compliance with safety regulations. In addition, they assess the functionality of equipment, including sprinkler systems, smoke alarms, fire doors, and alarms. Inspectors also check for hazards such as outdated wiring and insulation, contributing significantly to building safety and fire prevention.

If you’re a safety manager, it sometimes might feel as though the world is conspiring against you.

If it’s got four (or 18) wheels, sooner or later it will give you problems.  From maintenance headaches to inspection snags to outright accidents, a lot can go wrong when you’re dealing with one vehicle, not to mention a fleet of them. A digital field inspection platform for fleet management can help minimize risk – and address problems when they develop.

It’s not an exaggeration to say that it’s been a long hot summer: at 40.3°C (104.5°F) the UK logged its hottest day ever, a week-long heatwave in Spain and Portugal saw temps of over 114°F and caused the deaths of over 1,000 people, while in China one of a series of heatwaves brought temperatures in excess of 104°F buckled roads and melted tar roofs. Back in North America, places that were always hot are hotter for longer, while other more temperate locales are regularly seeing record-breaking temps.  Our summer summary? It’s hot, often miserably so, in a lot of the world for months at a time. While many people spend their days in air-conditioned homes and offices, what of those who make their living outdoors?

Does your company use an open-loop or closed-loop field inspection management program? Not sure? In a nutshell, open-loop inspection management means you’re doing inspections, fixing things you note on the spot, but then that’s it.

By regulating, inspecting, and licensing food providers, local and state health departments ensure the hygiene and safety of the food we eat at all the various points in the supply chain, from distribution centers to grocery stores and restaurants.

As recently reported in a Wall Street Journal article, the construction industry has struggled with labor shortages for some time. The retirement of many older workers is one factor. Young people’s reluctance to enter construction is another. These factors coincide with a construction boom stemming from the $1 trillion bipartisan infrastructure bill, further exacerbating labor shortfalls.

According to the latest OSHA statistics on workplace safety, the construction industry remains one of the most dangerous occupational sectors, accounting for over 170,000 nonfatal injuries and representing around 25% of all worker fatalities in the US in 2020 — roughly 3 deaths per day, and the third highest fatality rate of any industry.

A new hope
The Infrastructure Bill provides states with additional resources to make long overdue infrastructure improvements. Under a program specifically targeting bridges, the U.S. Department of Transportation (DoT) will distribute more than $27.5 billion to states for bridge repairs over the next five years, in addition to a newly-created DoT discretionary bridge program which will provide an additional $12.5 billion for projects through 2026.

The day that President Biden arrived in Pittsburgh to give a speech on the Infrastructure Bill – a recently-approved $1 trillion investment in the country’s failing infrastructure – a bridge collapsed just outside the city center. Nobody was killed, but many were injured, and the irony of the timing is striking. The need for making bridges safer is arguably the most visible, serious, and long-standing infrastructure issue targeted by the Infrastructure Bill. Even beyond the tragic loss of life or property damage, a bridge disaster has a chilling effect because of their ubiquity of use, where 178 million trips are taken across structurally deficient bridges every day.

From mussels to birds, hornets to fish, invasive species of every kind are wreaking havoc on people, property, and other species in the ecosystems they invade. This growing problem emphasizes the critical importance of controlling invasive species to mitigate their destructive impact.

After an elevator went into freefall in Atlanta in August 2021, killing one man, it was found that the elevator in question was long overdue for an inspection because, across the state, many had not been inspected in 2020 due to COVID-related inspection backlogs.

So, we’ve launched Intelligent Team Automation. You might have seen the video, the webinar,  the press release, or our launch blog – or maybe all the above. Today we’re going to do a little more in-depth analysis into one of the core capabilities of Intelligent Team Automation:  unifying inspection teams while optimizing each role.

The 2021 collapse of the Champlain Towers South condominium in Surfside, Florida, tragically resulted in nearly a hundred deaths. This disaster raised serious concerns about condo safety.

The bipartisan Infrastructure Investment and Jobs Act introduces new standards for construction and engineering firms. Companies seeking federal funding must now comply with various oversight and evaluation criteria. These criteria span state, local, and federal levels. Compliance is essential for firms to qualify for infrastructure projects under this act.

Doing field inspections is nothing new. Even back in the Stone Age, when Fred Flintstone was done with his workday at the Slate Rock and Gravel Company, Mr. Slate probably came around with a stone tablet and a small dinosaur with a sharp beak to chisel in the results of a field inspection of Fred’s work.

Drinking water comes to you from the 1+ million miles of water pipes that make up America’s water infrastructure system, many of which were put in place in the early-to-mid 1900s. But with a lifespan of 75 to 100 years, this system is starting to show its age.

In late 2021, Pacific Gas and Electric (PG&E) encountered a severe problem. A former contract worker was accused of falsifying up to 3,000 electric system inspections over two years. The deception was revealed when a power pole, allegedly inspected and declared free of rot, collapsed into a residential backyard. It sent a live electrical wire into a swimming pool, fortunately without causing any injuries.

It’s been a wild ride for the construction industry.  First we have the pluses: a surge in construction spending due to pent up demand post-lockdown, $550 billion in federal funding which will spur large infrastructure projects, and a (temporarily) red-hot housing market leading to new residential housing starts increase of 15.6% in 2021. In this dynamic environment, digital field inspection management platforms have become increasingly important.

So, you’ve made the decision to stop using paper forms and modernize your firm’s field safety inspection management processes, and you need to pick out a software platform. But how do you know which one is best for your company’s needs? ‍

onstruction work is hard. Between long, irregular hours, job insecurity, challenging work environments with extremes in temperature and exposure to the elements, wear and tear on the body, and the threat of injuries, it’s no wonder that construction workers are more at risk of burnout than any other field.

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In its 2021 Global Construction Survey, global auditing firm KPMG reports that nearly 60% of construction and engineering companies interviewed agree that visibility into (and integration of) risks associated with enterprises, portfolios and projects is important for capital project success. Let’s unpack that.

So, we’ve discussed the problem of construction rework, and the devastating effect it can have on your deadlines and your profits. We’ve also shared how digital quality inspections can help open lines of communication, empower employees to follow the latest processes for quality assurance, and deliver location-based insights to keep supervisors in the know about conditions on-site. But even if you’ve followed all the advice and done everything you can to avoid rework, sometimes it can’t be avoided. Then what?

Although the use of lead in public water systems was banned in 1986 by the EPA, an estimated 15 to 22 million Americans’ drinking water supply still comes from lead service lines. Now, after 35 years of waffling, grandfathering, and stopgap measures, it looks as though a comprehensive lead pipe abatement initiative is imminent. The recently announced Biden-Harris Lead Pipe and Paint Action Plan seeks to finally replace lead pipes throughout the country by utilizing funds from the bipartisan infrastructure package as well as the EPA’s Drinking Water State Revolving Fund.

OSHA makes your company do safety inspections. So do your insurers, your investors, your unions, your contractors, your state and local agencies. At times it may seem like a line of people is at your front door with pen and clipboard in one hand and a flashlight in the other, looking to nitpick and find fault. We invite you to move away from the mindset of the inspection as an annoyance, a deterrent, and a punishment. Instead look at it as a valuable tool with benefits far beyond those of keeping all the clipboard-wielders appeased.

Like most governmental agencies, OSHA is not immune to political will, and the numbers of inspectors can vary wildly from administration to administration.  In 1980, for example, there were 3,063 workplaces for each OSHA inspector; in 2020, there were 9,286.  Further demonstrating OSHA’s diminishment: in 2010, there were the same number of OSHA inspectors (1,106) as there was 30 years earlier, but by January 2019, there were only 875 inspectors, despite the incredible growth in the American workforce.