About the author
Fulcrum is a field inspection management platform built to streamline safety and quality processes, field operations, and asset inspections, especially for mobile teams.
Earlier this year, Applied Geographics (AppGeo) and Spatial Focus launched a three-month pilot for an address reference system in the U.S. Virgin Islands. The project covered St. Croix, St. John, and St. Thomas for the Office of Lieutenant Governor Gregory R. Francis. During the pilot phase, the team assigned 1,500 of roughly 120,000 addresses across the three main islands.
The field crew needed simple procedures to support a small local team with limited GIS experience and minimal communication technology access. This phase took place from late May to June 2013 in Cruz Bay, St. John, and Charlotte Amalie, St. Thomas. The team used the Fulcrum app for field data collection, allowing them to develop and deploy mobile applications efficiently.
On St. Thomas: Interview about the USVI Street Addressing Initiative with Lt. Governor Francis (on phone) and Charles Alexander (red shirt) from our field crew.
“You have cell, electricity, and internet, but you only get two at a time … if you are lucky.”
That’s what Randal Hale, project field crew manager, told me back in May when I was presented with a problem: point locations needed to be collected with photos in a U.S. Territory that had unreliable access to communication technology, something that many of us on the mainland take for granted. This was one of the challenges that the on-location field crew was up against. The field crew (Randy, Zach Lancaster, and Charles Alexander) I was supporting remotely had little time to wait for a solution.
Testing Fulcrum on St. John
On St. John: (From left to right) Field crew members Earl Daniels, Vandel Percival, Charles Alexander, Zach Lancaster, and Chris George preparing in St. Ursula’s Episcopal Church.
If you don’t think that Twitter or other social media websites have an impact on your business, I am here to tell you it really does. I had been following Tony Quartararo on Twitter for a while and was watching his announcements on the progress being made with Fulcrum. Based on what I had seen of it, it seemed like a possible solution. A quick direct message, phone call, and email were all it took to get an account. That’s customer service!
Approximately 5 hours after the initial discussion, the field crew on St. John had the app I created downloaded on their devices and were out collecting data the very same day. With the benefit of being able to view their progress in real time on the Fulcrum website and the feedback I was receiving, I could update and deploy new versions of the app as needed to keep downtime to a minimum. Later, the data collected in Fulcrum was exported from the website and was joined to the main addressing database.
The field crew returned back to the mainland for a short time and the new procedures were evaluated by the addressing team. Everyone was pleased with the results and plans were in place to finish the last pilot area using the new procedures that included the Fulcrum app. The most exciting news, obviously, was that I would be joining the field crew in Charlotte Amalie, St. Thomas!
Steep, stepped, and Sahara sandstorms
The third and final pilot area of the Street Addressing Initiative was located in Charlotte Amalie, St. Thomas in June. I created several custom layers using TileMill for use in the Fulcrum app which included aerial photography with streets, a parcel layer, and a custom grid covering the study area. This would later prove to be more important than expected.
The island’s terrain was remarkably steep, with unique stair streets scattered throughout the study area, making navigation challenging. Combined with the intense midsummer heat, these conditions created an exhausting environment for fieldwork. When I arrived, a thick haze covered the air, which I later learned came from a Sahara Sandstorm.
The field crew had three weeks to address 500 structures, including residential, commercial, and government buildings across the island. Local participants brought their mobile devices, using Android and iOS smartphones or tablets for data collection. Only two participants had prior experience working with data collection devices or mobile applications in the field.
On St. Thomas: Zach at the top of a steep stair street looking into part of Charlotte Amalie
Field crew work
The tasks of the field crew included:
- Inspecting the study area of any missing streets or anomalies that needed attention
- Collecting data at each address location using Fulcrum app (including a location point and photo of the entry way)
- Delivering door hangers to inform residents and business owners of their new address
On St. Thomas: Charles, Vandel, and Stevie Henry preparing for door hanger delivery in Office of the Lt. Governor.
It was determined that we would not have consistent GPS reception because of the combination of scattering in a dense urban setting and the Sahara Sandstorm. We also didn’t have reliable cell/data coverage for similar reasons. Another HUGE benefit we discovered while using the Fulcrum app was the ability to use the app offline and to manually move/add points over structures seen in the aerial photography that was added as a layer stored on the mobile devices. This really made the data collection go much more smoothly. Syncing of the data occurred when the field crew returned to our field office throughout the day. In the end, we were able to collect the data we needed and flag the addresses based on if door hangers were delivered as a way of tracking our progress through the study area.
Fulcrum data as seen on mobile device using custom layers
Data view in the web app. Pins and dots colors are based on door hanger deliver status. Yellow is for delivered and gray, not delivered.
We feel that the project was more successful because of the use of Fulcrum in our procedures and hope that we are able to continue this initiative for the remainder of the Territory in the very near future. Many thanks to the Fulcrum team for getting us going and keeping us going.