Community outreach plays a vital role in helping nonprofits like House of Hope provide services to those experiencing homelessness. With Fulcrum, House of Hope improved how it manages field data, enhancing efficiency and resource distribution for its outreach teams.
Before Fulcrum, House of Hope’s outreach staff used paper forms to track interactions with clients, leading to lost or incomplete information. Fulcrum’s mobile platform changed this. Community utreach teams now log client details—such as names, locations, and specific needs—directly into the system during their interactions. This method has drastically reduced errors and allowed staff to focus on serving clients rather than managing paperwork.
One of the most useful features of Fulcrum is its geo-pinning tool. House of Hope’s staff can now track the exact location of previous interactions, making it easier to find clients for follow-up visits. For instance, if a client is frequently seen at a particular spot, the outreach worker can revisit that area when delivering essential services or following up on their needs. This feature has improved the efficiency of House of Hope’s community outreach efforts.
Fulcrum allows seamless data sharing between staff and interns, ensuring everyone stays updated, even when working in different areas of the community. This access to current information helps decision-makers make timely choices and improve overall service. House of Hope can now track client interactions efficiently and provide better support where it’s most needed.
Download the full case study to learn how Fulcrum enhances House of Hope’s outreach efforts and connects people to essential services.
“What immediately attracted me to it was the ease of it and the user friendliness of it.”
